Straight Study

September 18, 2017 at 5:46 pm

How To Get That IT Helpdesk Position You Want

Certification tied with red ribbonWhenever there are software glitches, network issues, and crashing computers, the IT help desk becomes the frantic worker’s best friend. With how reliant businesses are on computers, Information Technology professionals are in high demand.

Here are some ways you can jump-start your career in IT:

Certifications can get you far.

There is an ongoing community discussion on whether or not certifications can replace a college degree. The short answer is that certifications are always good to have (whether you went to college or not) particularly if you want to prove your dedication at becoming more competent. You can start by taking a CompTIA Network+ practice test to evaluate what you know and know what you don’t.

Every ounce of experience counts.

Apprenticeship is an excellent way to kick-start your career in IT. Be patient and put in the years required to train yourself on the job. Helpdesk positions demand keen analysis, troubleshooting and extensive knowledge of hardware, software and networking.

Don’t underestimate your soft skills.

Employers have learned the hard way that tech skills aren’t enough to cut it. Soft skills are just as critical in IT. A helpdesk position involves customer interface, so a can-do attitude, patience with non-tech personnel, and stellar communication skills. Having these skills is what could make you stand out from all the other desk jockeys in the company.

Like the job, not the perks.

IT jobs are constantly evolving because of how rapidly computer technology can progress. If your heart isn’t in the right place, you’re likely to be less curious, less motivated and less interested in the field. You’ll need to have the passion and the drive to be up-to-date on the latest advancements, or you’ll be left in the dust in a couple of years.

Being complacent is a form of arrogance. Though there are many opportunities in information technology, there’s also plenty of competition out there. With enough drive and the right skills, you can stand out from the pack.